Pricing

Unlock the full potential of TicketBot by subscribing to Premium or Enterprise.

Free tierFree
$0
free forever
Premium tierPremium
$2.25
per month *
/mo *
Enterprise tierEnterprise
$6.00
per month *
/mo *
Amount of subjects
The number of different support categories you can create for organizing tickets
Up to 3
Up to 25
Up to 100
Access to ticket history
View and search through all your past tickets and their complete conversation history
Access to web panel
Full access to the comprehensive web dashboard for managing your support system
Customise support roles
Set which Discord roles can view, answer, and manage support tickets
Language support
Full multilingual support with automatic language detection and translation
Unlimited panels
Create as many support panels as you need across different channels and servers
Save tickets indefinitely
Keep ticket history and conversations accessible permanently without expiration
White/blacklist roles & channels
Control which Discord roles can or cannot create tickets for specific support categories
Custom ticket messages
Customize messages when a ticket is created, so you can adapt it to your servers needs
Change who can close tickets
Control which roles and users have permission to close support tickets
Force close reason
Require staff to provide a reason when closing tickets for better accountability
Remove branding in embeds
Remove TicketBot branding from all messages and embeds for a cleaner experience
Forms (predefined questions)
Create custom forms with multiple question types to gather user information upfront
Auto mention on response
Automatically notify staff members when there's a reply in a ticket channel
Auto close inactive tickets
Automatically close tickets that have been inactive for a specified period of time
Auto close on member leave
Automatically close tickets when the ticket author leaves the Discord server
Auto delete ticket files
When your file storage fills up, automatically delete older files.
Free image / file storage
When ticket channels are deleted, store its content (images, etc.) in the ticket history.
5 GB†
20 GB†
Ticket logging
Comprehensive logging of all ticket events with customizable log channels
Whitelabel bot
Remove all branding and get a custom bot with its own name and avatar to run TicketBot.
Access to API
Full programmatic access to your ticket data and bot controls via REST API
Subscribe
Subscribe

* Maximum discount when opting for the yearly subscription
† Additional storage possible at low cost

Questions & Answers

What payment methods are supported?

You can subscribe with Credit Card or through all major payment vendors: PayPal, Google Pay, Apple Pay, WeChat Pay, Samsung Pay etc. All payments are handled securely by Paddle.com Market Ltd. and you can view, edit and cancel your subscription at any time.

Can I transfer my subscription to another server?

Yes. You can transfer your subscription to any server where you have Administrator privileges. This can be done on your profile page under "Subscriptions". There is a cooldown period of 4 days after every transfer.

Can I change my subscription?

Yes. You can upgrade, downgrade or cancel your subscription at any time. This can be done on your profile page under "Subscriptions". If your Discord account gets terminated, you can contact us and we will cancel the subscription for you, as long as you can provide a Payment/Transaction ID.

Can my company get a payment receipt?

Yes. An increasing amount of businesses run TicketBot and require payment receipts for VAT/accounting purposes. For every payment, you get an email that contains everything you need. We can assist with resending these emails upon request.

If I don't like TicketBot, can I get a refund?

Yes. If you bought TicketBot Premium or Enterprise and it does not satisfy you within the first 14 days, you may be eligible for a refund. Please forward your questions regarding our refund policy to us through Discord/Email.

Who is behind TicketBot?

TicketBot is devised and developed by Kristian, Johan and Marcus — all of whom have been part of the gaming/software development scene for the last 15+ years. TicketBot was initially released in 2017 as a support system for one of the largest game server communities in Denmark. In 2019 came an update which also made the bot available to the public. Since then, TicketBot have been in rapid development and now serves millions of users spread across many industries and niches.

TicketBot is a registered company in Denmark with Registered Company number: DK-43721232.

Ready to get started?

Invite TicketBot to your server and begin configuring!

Add to Discord